Shipping policy
How much is shipping? Items ship at variable rates, depending on the item(s) size, weight, and destination.
Why don’t you offer free shipping? We are a small, independent specialty retail shop. To keep our merchandise prices as low as possible, we do not build shipping into our item prices.
Where do you ship? We ship only within the U.S. To ship to Hawaii or Alaska, please call 541-797-2099 to order. We will provide a quote for these two states, based on the most economical option.
How do you ship? UPS Ground or the US Postal Service Priority Mail (including to PO Boxes). If you need a quote for expedited shipping, please call 541-797-2099.
How do you pack? As part of our commitment to the environment, we re-use all of our incoming packing materials and boxes, so be aware that your shipping box may have markings other than “Lark” on it.
How soon will I get my order? Your order will be shipped within 2 business days if in stock. Some items require a lead time and/or may ship directly from the artist or manufacturer. If you have timing concerns, please call or email before ordering to see if your item(s) can ship quickly.
If I order multiple items, will they arrive all at once or separately? Upon receipt of your order, we will advise you if any of the items are delayed. To keep our shipping costs as low as possible, we may wait for your order to be complete and ship it all in one shipment. However, if an item(s) will be delayed more than 2 weeks, we will ship the available items at once, followed by the remaining item(s).
Is free local pickup available? Yes! Just choose this option at checkout if you (or a gift recipient) are able to pick up your order in person. Can’t make it to Bend anytime soon? We can store items for future pick up.
What happens if my item(s) arrive damaged? We pack very well, but handling in transit is beyond our control. We always add insurance for the value of the shipment. If damage occurs, please save the box, contents, and packaging for possible UPS/USPS inspection. You must contact us within 24 hours of receipt of the package to start the claims process. We cannot accept claims after 24 hours.
