Soap Rocks

Returns | Exchanges

Returns/Exchanges

• Regular merchandise: can be easily returned or exchanged (see instructions below).

• Sale items: are final sale (no returns or exchanges).

To return/exchange regular merchandise:

• Call or email for return authorization within 24 hours of receipt of goods. Unfortunately, we cannot honor returns without pre-authorization.

• Authorized returns must be received at our Bend, OR retail shop within 14 days of return authorization and shipped insured back to us in the original packing, in undamaged/unused condition.

• For undamaged returns, you will be credited for the purchase amount. Shipping is not refundable unless the item is defective. Items that are damaged by your return shipper are not eligible for refund.

• For exchanges, simply follow the return instructions above, telling us what items you would like to order instead, or if you would like us to hold a store credit for future use.

Order cancellations and defective products

Due to the high cost of online credit card transactions and the fact that many of our items are made to order, we are unable to accept order cancellations once an order has shipped or is in production. Please ask all questions before placing your order. Simply call or email, and we will be happy to help you. If we can catch the order before it is too far along, we may be able to cancel it and refund your money in full; if we cannot cancel it, the order will be subject to a restocking fee, determined on a case-by-case basis.

In the very rare event of a defective product, please notify us of the issue by email or phone within 24 hours of receipt of your shipment and save all packaging. Do not attempt any repair. We will contact the artist or vendor to arrange replacement or refund. Please note that none of our products come with any extended warranties. Item replacement after usage will be at the discretion of the vendor/artist.